Scope: Value Chain & Supply Chain

Client: Leading innovator in radiotherapy

Our Client is a manufacturer of integrated medical treatment systems. The company posses a rapidly growing network of treatment centers  that cover the US, Europe and Asia. 12,000+ shipments to 450+ locations. A desire for 24/7/365 service, e2e-tracking, inventory visibility, rapid depot flexibility, options for delivery service.

Ambition: Aftermarket supporting business growth while gaining efficiencies

 

Description: 

  • Service excellence: parts storage, same-day delivery, international shipping/document processing/customs clearing, end-to-end track and trace, around-the-clock contact center
  • Integrated critical-service parts logistics, a global network of regional stocking locations and shipment management and customer service through Control Towers

 

Key results:

  • Service and network scope expansion facilitated a significant increase in global presence and customer base and created financial benefits from global operating efficiencies and synergies
  • Regional Management Model improved responsiveness to field and operations and increased focus on improvement initiatives
  • Decentralized Regional Coverage Model improved end-to-end order handling and coverage and ensured ~90% of orders serviced by originating region
  • Global network review and redesign improved delivery performance and service response time through network expansion
  • Reduced lead time for regional stock out fulfillment through direct ship model from the US to EMEA
  • Commitment to cost reduction delivered value and significant savings through cost reductions and process improvements
  • Service excellence: parts storage, same-day delivery, international shipping/document processing/customs clearing, end-to-end track and trace, around-the-clock contact center
  • Improved up-time performance, service levels, on-time-in-full performance and reduced logistics cost
Previous
Next
LATEST TOP INSIGHTS

latest-insight Leading innovator in radiotherapy

Sign Up



Cookie Policy

We use cookies to personalise content and ads, to provide social media features and to analiyse our trafic.We may also share information about your use of our site with our social media, advertising and analytics partners. Learn more

I understand
INDUSTRIES AND REFERENCES
«
  • INDUSTRIES & REFERENCES
»

2020-logo-top Leading innovator in radiotherapy